Refund policy

Refund & Replacement Policy

At UNOAH Square, we take pride in offering blessed and devotional religious merchandise, crafted and handled with care and respect. Because of the sacred and personal nature of these items, we follow the return and refund practices customary for religious-goods sellers in India, as set out below. By placing an order you agree to this Policy.

1. No Standard Returns

Given the devotional nature of our products and for reasons of hygiene, sanctity, and authenticity, standard returns are not accepted. We do not accept returns or process refunds for reasons such as change of mind, incorrect selection, buyer’s remorse, delayed need, or a product having been used, blessed, or removed from its original packaging.

2. Damaged or Defective Items — Free Replacement

If your item arrives damaged, defective, or materially different from what was ordered, we will process a replacement free of cost. To be eligible:

● Report the issue within 7 days of delivery through our support channel, quoting your order number.

● Share clear photographs/video of the damaged or defective product and its packaging (and the shipping label where possible).

● Do not discard the item or packaging until your request is resolved.

Once verified, a replacement of the same product is dispatched at no additional cost to you. Where a defective item cannot be returned, we may ask you to responsibly dispose of it. Damage caused by misuse, mishandling, or normal wear after delivery is not covered.

3. When a Refund May Apply

A replacement is our standard resolution for damage or defects. A refund is offered only where a suitable replacement is unavailable (for example, if the item is out of stock or discontinued), or where an order is cancelled by us or cannot be fulfilled. In such cases, the refund is processed to the original payment method.

4. Secure Refund Processing

All eligible refunds are processed only through our secure payment gateway, back to the original mode of payment used at checkout. UNOAH Square does not collect, store, or process card or banking details outside this secure gateway, and will never request such details over phone, email, or chat. Refunds are typically initiated within [5–7] business days of approval; the time for the amount to reflect in your account depends on your bank or payment provider.

5. Order Cancellation

Orders may be cancelled before dispatching by contacting us promptly; once an order has been dispatched it cannot be cancelled and this Policy’s replacement terms apply.