Shipping policy
Shipping & Delivery Policy (India)
This Shipping & Delivery Policy explains how orders placed on UNOAH Square are packed, dispatched, and delivered within India. Deliveries are carried out by trusted third-party logistics and courier partners. By placing an order you agree to the terms below. This Policy should be read together with our Refund & Replacement Policy.
1. Shipping Coverage
We currently ship only within India. Delivery is subject to your PIN code being serviceable by our logistics partners. If a location is non-serviceable, we will inform you and, where an order has been paid for, process a refund through our secure payment gateway. We do not offer international shipping at this time.
2. Order Processing & Dispatch
Orders are processed on business days ([Monday–Friday], excluding public holidays). Once an order is confirmed, it is packed with care — devotional items are wrapped securely to protect them in transit — and handed over to our courier partner within [1–3] business days. You will receive confirmation once your order is dispatched.
3. Delivery by Third-Party Logistics Partners
Fulfilment and last-mile delivery are performed by independent third-party shipment facilitators/courier partners. Once an order is handed over to the courier, delivery, routing, and timelines are managed by that partner. Delivery timelines shown at checkout or in confirmations are good-faith estimates provided by the courier and are not guaranteed. UNOAH Square is not the carrier and does not control courier operations; however, we will coordinate with the partner to help resolve any delivery issue on your behalf.
4. Estimated Delivery Timelines
● Metro & Tier-1 cities: approximately [3–5] business days from dispatch.
● Other cities & towns: approximately [5–8] business days from dispatch.
● Remote, rural, or restricted-access areas: [8–12] business days or more, subject to courier reach.
These are estimates from the date of dispatch (not the order date) and may vary due to factors beyond our control.
5. Shipping Charges
Shipping charges (if any) are calculated based on order value, weight/dimensions, and destination, and are displayed at checkout before payment. .All applicable charges are shown up front, and prices are inclusive of GST as required.
6. Order Tracking
After dispatching, we share a tracking ID and/or tracking link (from the courier partner) via [email/SMS/WhatsApp] so you can follow your shipment through to delivery. Tracking status is updated by the courier and may take some time to reflect.
7. Delivery Attempts, Failed Delivery & Address Accuracy
Please ensure your delivery address, PIN code, and contact number are complete and accurate — we are not responsible for delays or non-delivery caused by incorrect or incomplete address details. Address changes can only be made before dispatching by contacting support. Couriers typically make [2–3] delivery attempts; if delivery fails due to the customer being unavailable, refusing the parcel, or providing a wrong address, the shipment may be returned to origin (RTO). In such cases, any re-shipping cost may be payable by the customer, and refunds (if applicable) are handled per our Refund & Replacement Policy.
8. Proof of Delivery
The courier’s delivery confirmation (including OTP, signature, or electronic proof of delivery, where captured) is treated as valid proof that the order was delivered.
9. Damage in Transit
We pack items securely; however, if a package arrives visibly damaged, please check it at the time of delivery where possible. Report any transit damage or defect promptly (see our Refund & Replacement Policy), with photographs of the product and packaging, and we will process a free-of-cost replacement as per that policy.
10. Delays Beyond Our Control
Delivery may be delayed due to events beyond our or the courier’s reasonable control, including weather, natural events, strikes, regional restrictions, festival-season volumes, or other force-majeure conditions. We appreciate your patience and will assist in tracking and resolving such shipments.
11. Lost or Undelivered Shipments
If a shipment is marked lost or remains undelivered beyond a reasonable period, contact us with your order number. We will raise the matter with the courier partner and, once confirmed, offer a replacement or a refund through our secure payment gateway.